Inbox
38 articles
Everyone who writes to you in one list, your bot, and everywhere you can put it.
Each article below answers one question and opens with the answer, so you can stop reading as soon as you have it.
- What is the Inbox?Every client who has written to you, in one list — one row per person, not per thread.
- Reply to a client from your InboxType and send from the conversation itself — 1 credit a message, free on your chat link.
- Reply to a specific messageQuote one of their messages in your reply, and what the client sees on each channel.
- React to a messagePut an emoji on a client's message, which channels take one, and what Seen means.
- Why does a chat have an unread dot?Because you have not opened it here — and that is a different thing from your phone.
- What does my bot say to my clients?Whatever the mode you have picked allows — and a new account starts on Secretary.
- Advisor, Secretary or Auto-Reply — which should I use?How much you want your bot to say when you are not there.
- Set up Advisor modeOne switch from Secretary — it answers property questions for you. What to check before you rely on it.
- Set up Secretary modeIt takes their details and passes them to you, instead of answering.
- Set up Auto-Reply modeOne preset message, said to everyone, with nothing improvised.
- Choose who your assistant answersA row per who, each with its own mode — and the order a reply follows.
- Does each mode have its own settings?Each mode is its own assistant, with its own files — and the three things they share.
- See what your assistant repliedEvery reply a row sent, with the question it answered — and how to flag one.
- Test your assistant before a client sees itType, run a question list, or let an AI play the client — nothing is sent.
- Why did my assistant stop answering a chat?You replied, so it paused that chat — for 1 hour unless you change it.
- How do I turn my bot off?It is a switch on the line, not a fourth mode — which is why picking one never turns it off.
- Turn your bot off for one conversationA row for that one client, switched off — everyone else keeps your assistant.
- Why did my bot answer something I did not expect?Almost always the mode — and there are two things it refuses in every mode.
- Where can I put my bot?Four places — your WhatsApp number, a link, a QR code, and your website.
- What is my chat link?A page where anyone can talk to your bot — no app, no connecting anything.
- Share your bot with a linkCustomise the address, then put it wherever your clients already look.
- Share your bot with a QR codeThe same link, printed — for name cards, showflats and open houses.
- Put your bot on your websiteThree things: your address, where it sits, and one line to copy.
- Answer clients on your WhatsApp numberPut the bot on the line clients already message you on.
- Which number does a message go from?The number that person last messaged you on, else your main number — and you can always switch.
- Message someone from a number they never wrote toPick your other number in the reply pill; Meta approves the message first, then it goes from that number.
- Add a chat to your prospectsTurn someone who wrote to you into a prospect — one chat or many — and take them out again.
- View and add your contactsWho's a contact, who's a prospect, and where to see and add the people you talk to.
- Will my past WhatsApp chats come into PropKaki?What comes over from your WhatsApp Business app when you connect it, and what stays on your phone.
- When do clients see blue ticks on my connected number?Blue ticks, typing and your phone's notifications once your WhatsApp number is connected to PropKaki.
- What do the ticks under my message mean?✓ sent, grey ✓✓ delivered, blue ✓✓ read — and which channels can show which.
- Attach a file to a replyThe same three doors — and one thing to know about switching conversations.
- Pin or archive a conversationKeep the live ones at the top and the finished ones out of the way.
- Send a template from your InboxWhen more than 24 hours have passed, a plain reply will not go — a template will.
- Hand a client to a teammateAssign to: who can hand a client on, what moves and what stays, and what happens on your side afterwards.
- What is an Open lead?The host's new leads arrive Open for the whole team: where the tag shows, who answers, and how a lead stops being Open.
- Set up your reply assistant from start to finishThe AI that answers your clients, from picking its mode to switching it on, in one pass.
- Does my assistant know when I am busy?Your assistant reads your whole Schedule, Google and Outlook appointments included — and never says what they are.
Still Stuck?
Ask PropKaki in the chat — it answers most of these directly — or message the team.