Chats
21 articles
Your inbox of clients, your bot, and everywhere you can put it.
Each article below answers one question and opens with the answer, so you can stop reading as soon as you have it.
- What is the Chats inbox?Every client who has written to you, in one list — one row per person, not per thread.
- Reply to a client from ChatsType and send from the conversation itself — 1 credit per message.
- Why does a chat have an unread dot?Because you have not opened it here — and that is a different thing from your phone.
- What does my bot say to my clients?Whatever the mode you have picked allows — and Advisor is on out of the box.
- Advisor, Secretary or Auto-Reply — which should I use?How much you want your bot to say when you are not there.
- Set up Advisor modeThe default — it answers property questions for you. What to check before you rely on it.
- Set up Secretary modeIt takes their details and passes them to you, instead of answering.
- Set up Auto-Reply modeOne preset message, said to everyone, with nothing improvised.
- How do I turn my bot off?It is a switch on the line, not a fourth mode — which is why picking one never turns it off.
- Turn your bot off for one conversationSilence it for one client without touching the line.
- Why did my bot answer something I did not expect?Almost always the mode — and there are two things it refuses in every mode.
- Where can I put my bot?Four places — your WhatsApp number, a link, a QR code, and your website.
- What is my chat link?A page where anyone can talk to your bot — no app, no connecting anything.
- Share your bot with a linkCustomise the address, then put it wherever your clients already look.
- Share your bot with a QR codeThe same link, printed — for name cards, showflats and open houses.
- Put your bot on your websiteThree things: your address, where it sits, and one line to copy.
- Answer clients on your WhatsApp numberPut the bot on the line clients already message you on.
- Add a chat as a contactTurn someone who wrote to you into someone you can write to.
- Attach a file to a replyThe same three doors — and one thing to know about switching conversations.
- Pin or archive a conversationKeep the live ones at the top and the finished ones out of the way.
- Send a template from ChatsWhen more than 24 hours have passed, a plain reply will not go — a template will.
Still Stuck?
Ask PropKaki in the chat — it answers most of these directly — or message the team.