How do I turn my bot off?
Updated 20 October 2026
The Short Answer
Turning your bot off is a Turn Off switch, never one of the three modes. On your WhatsApp number it is that number’s own switch, under Where Clients Meet It in Configure Assistants. For some people only, switch their row off in Extensions then Reply Assistants. The mode decides what it says; the switch decides whether.
This trips people up more than anything else about the bot, and the reason is worth one sentence.
Where is the off switch?
Not in the mode list. There are three switches, each for one place or one set of people:
- Your WhatsApp line — the Turn On / Turn Off pair on the connected number, in Extensions → Connectors and in Configure Assistants → Where Clients Meet It. Off stops your bot answering on that number. With two WhatsApp numbers there is one switch per number — WhatsApp · Work and WhatsApp · Personal — in Where Clients Meet It and My Bot only, not in Connectors.
- Your page and your website — the My Page switch in the same Where Clients Meet It list.
- Some people only — a row's switch in Extensions → Reply Assistants. Its switch goes off and its mode pill turns grey; your assistant leaves those people to you.
Configure Assistants is under the ⋯ at the top right of Reply Assistants.
Why is it not one of the modes?
Because they are two different questions, and one control cannot answer both.
The mode decides what your bot says — Advisor, Secretary, Auto-Reply. The switch decides whether it says anything.
A list reading "Auto-Reply · Secretary · Advisor · Off" looks tidier and is worse: picking a mode would then quietly mean turning it on.
I changed the mode and it still answered — why?
Because changing mode has never turned it off. Whatever you picked, you picked a way of answering.
Turn it off with the Turn Off switch on the line, or on the row for the people it answered.
Can I silence it for one person only?
Yes. In Extensions → Reply Assistants press New Assistant, pick them under Who → Individuals, Add, then Turn Off. The line keeps running for everyone else. See Turn your bot off for one conversation.
And when you reply to someone yourself, your assistant already goes quiet in that chat for a while — see Why did my assistant stop answering a chat?