What is the Inbox?
Updated 8 October 2026
The Short Answer
Your Inbox is one list of the people who have written to you. A row is a person, not a conversation, so someone who reached you on your WhatsApp line and again through your chat link is one row, not two. Opening a row shows everything they have said to you.
Your Inbox answers one question: who has written to me, and have I dealt with them?
What is a row in the Inbox?
A row is a person. If someone messaged your WhatsApp line last week and used your chat link today, that is one row in your Inbox, not two — and opening it shows both.
That is the whole idea. You think about clients, not about which door they happened to come through.
Where do the conversations come from?
Every door you have, folded together:
- Your WhatsApp line, once you have connected it in Extensions → Connectors.
- Email — replies that come in through the mailbox you connected there.
- Your chat link — the public page where your bot answers.
- Facebook Messenger and Instagram Messages — what people send your Facebook Page and your Instagram, once those cards are connected.
- Inside PropKaki — people who message you in the app, and fellow agents.
The Inbox's channel filter names each one — WhatsApp Chats, Email, Chat-Link Chats, Messenger Chats, Instagram Chats, In-App Chats and Agent Chats. Email, Messenger and Instagram appear there once their first conversation does.
If nothing has come in through any of them yet, your Inbox is empty. That is not a fault; there is genuinely nothing to show yet.
What can I do from a row?
Open it and you can read everything they have said, reply yourself (to the conversation, or to one message in it), react to a message, and add them as a prospect if they are not already one.
Reading and reacting cost nothing. Replying costs 1 credit per message, and nothing on your chat link.
How is this different from Prospecting?
Your Inbox is inbound — people who have contacted you.
Prospecting is outbound — your book, and the messages you start.
The same person can be in both: right-click their conversation and choose Add to Prospects, and their row wears a Prospect chip from then on. Everyone else in your Inbox stays a contact — see View and add your contacts.