When do clients see blue ticks on my connected number?
Updated 21 October 2026
The Short Answer
Only when you read their message: by opening the chat in your PropKaki Inbox, or on your phone. Until then your phone's notification stays and the client sees no blue ticks. Your assistant replies without marking anything read, and PropKaki no longer sends a will reply to you personally line on WhatsApp.
On a connected WhatsApp number, blue ticks mean you read the message — not that PropKaki received it.
When is a client's message marked read?
Two things mark a message read, and both are you:
- You open the chat in your Inbox. PropKaki marks their newest message read, which covers everything before it.
- You read it on your phone. WhatsApp does that itself, as it always has.
A message arriving in PropKaki marks nothing. Neither do your past chats coming over when you connect.
Why do my phone's notifications stay now?
On a number from your WhatsApp Business app, your phone and PropKaki share one read state. When a message was marked read the moment it arrived, your phone treated it as read and closed the notification almost as soon as it appeared.
Now nothing is marked read until you read it, so the notification stays on your phone until you open the chat there or in your Inbox.
Does my assistant mark messages read when it answers?
No. When your assistant answers on your line, it replies without marking the client's message read. So the client sees the answer arrive, but no blue ticks and no typing… while it writes.
The message still shows as unread for you until you open the chat. Blue ticks then mean what they say: you have seen it.
Will a client see that I'm typing?
Yes. While you type in the reply box of a WhatsApp chat in your Inbox, the client sees blue ticks and typing…, just as they would from your phone.
This only happens inside 24 hours of their last message. After that, WhatsApp needs an approved template before anything goes, so there is nothing for them to see you typing.
What happened to the reply-to-you-personally message?
With your assistant switched off for one person, PropKaki used to send them Thanks for your message — [your name] will reply to you personally here. from your own number, once, and mark their message read.
On WhatsApp it now sends nothing and marks nothing: the client hears from you when you reply. A visitor writing to you on your web chat page still gets that line once.
Is this the same as the unread dot in my Inbox?
No. The unread dot is PropKaki’s own marker. It clears when you open the chat in your Inbox, even if you already read it on your phone. See Why does a chat have an unread dot?
Blue ticks are what the client sees. They appear when you read the message in either place.
The blue ✓✓ under your messages in your Inbox are the other way round: the client has read yours. See What do the ticks under my message mean?