Send a template from your Inbox

Updated 23 October 2026

The Short Answer

If a client last wrote to you more than 24 hours ago, WhatsApp only delivers Meta-approved wording. Pick an approved template and it goes now. Type a plain reply instead and PropKaki asks: press Send Once Meta Approves and your words go out from your number once Meta approves them — usually within a day.

This is the one time replying in your Inbox needs something other than typing.

How do I send a template from my Inbox?

  1. In your Inbox, open the conversation with the client.
  2. Press the templates icon beside the reply box. It shows for WhatsApp, with someone in your book.
  3. Under Choose a Template, pick one marked Approved by Meta. One marked Waiting on Meta can be picked too.
  4. Leave the words in the reply box as they are and press send. Changing them makes it your own message, which waits for Meta.
  5. If they haven't written in 24 hours, PropKaki asks once more. For an approved template, This will go as a template: press Send the Template. For one still with Meta, Meta needs to approve this first: press Send Once Meta Approves.

It worked when the message shows in the conversation. One still with Meta shows as Waiting for Meta’s approval, with Cancel.

Why can I not just type a reply?

WhatsApp lets you reply freely for 24 hours after a client messages you. After that it only delivers wording Meta has approved.

Type a plain reply anyway and PropKaki asks before anything goes: Meta needs to approve this first. You have three choices:

  • Send Once Meta Approves — your message goes to Meta exactly as written, and to the client the moment it's approved, usually within a day.
  • Send Manually — Open in WhatsApp — send it yourself now.
  • Copy the Message.

What happens with a template that is still with Meta?

An approved template goes as soon as you confirm. One still with Meta can be picked too: the client gets it from your number as soon as Meta approves it, and PropKaki tells you when it does.

While it waits, your message shows in the conversation as Waiting for Meta’s approval, with Cancel if you change your mind.

What if I do not have a template?

You don't need one to reply. Send Once Meta Approves sends your own words to Meta as their own template.

For messages you send often, press Write a New One at the foot of the picker, or open Extensions → Templates, so two or three are approved before you need them — the picker says Meta usually approves one within a day. If the client writes back before your waiting message goes, it is cancelled and the conversation says so; your reply is then free to write.

Does a template cost more?

Not in credits: 1 credit per message, the same as any other reply from your Inbox, and only for a message that went. When the client hasn't written in 24 hours, the picker also says it goes as a template — your WhatsApp account is billed for it.

Still Stuck?

Ask PropKaki in the chat — it answers most of these directly — or message the team.