Plans, Credits and Billing
13 articles
Understand what you are spending, and manage your plan.
Each article below answers one question and opens with the answer, so you can stop reading as soon as you have it.
- How do credits work?One meter across the whole product — what each action costs, and when nothing is charged.
- What does each action cost in credits?The full price list, on one page — every action PropKaki charges for.
- When am I not charged credits?Reading, editing and storing are all free — and one bot mode is too.
- Why was I charged credits for that?The six charges people do not expect, and what each one was for.
- Does a group send cost more?A send is 1 credit per person — so forty people is forty credits, and no batch discount.
- What happens when I run out of credits?Nothing goes out half-finished — the send stops first and tells you how short you are.
- Do credits roll over?Monthly credits do not carry over. Credits you buy in a pack do.
- What is the difference between Basic, Pro and Max?Every plan does everything — they differ in how many credits you get a month.
- Buy more creditsA Credit Pack is 50 credits for S$6 on a paid plan. On Free, more credits means a plan.
- How do I change from monthly to annual billing?Annual gives you two months free — about 17% off — and you switch in Billing.
- Cancel or change your PropKaki planChange plan or cancel from Billing — and what happens to the credits you have paid for.
- Where do I see my credit balance?In Account Settings under Usage — two numbers, and what each one means.
- Where do I find my invoices and receipts?Plan invoices are in Account Settings under Billing; a Credit Pack receipt comes from us on WhatsApp.
Still Stuck?
Ask PropKaki in the chat — it answers most of these directly — or message the team.