Answer clients on your WhatsApp number

1. Connect your number in Extensions → Connectors — see Connect your WhatsApp number. It connects with answering off.
2. Open Extensions → Reply Assistants, press ⋯ and choose Configure Assistants.
3. Under Where Clients Meet It, switch on WhatsApp Line — with two numbers, each has its own row.
4. Press Turn On to confirm.
5. Back on the list, check that the row covering the people who write to you — Everyone, New Leads, a group or a client — is on, with the mode you want.

The WhatsApp row now says your number is live — your assistant answers clients here. Not connected yet? The same switch opens the connect window, and the number arrives already answering.

Only once answering is switched on for that number. Connecting it in Extensions → Connectors does not do that — the switch is in Extensions → Reply Assistants → ⋯ → Configure Assistants → Where Clients Meet It, and in My Bot. Pressing it asks first, with a Turn On / Turn Off button to confirm.

With answering off, messages still arrive and your assistant stays quiet. The line follows only that switch: turning your assistant off with My Page in the same list does not silence your WhatsApp number.

With two WhatsApp numbers, each number has its own switch — rows titled WhatsApp · Work and WhatsApp · Personal, for example — and both can be on.

The row in Extensions → Reply Assistants that covers the person writing: their own row first, then their group's, then New Leads, then Everyone.

Every row answers on WhatsApp. My Page and your website are different: everyone there starts as new, so only New Leads is answered there.

Switch a row off and its mode pill turns grey; your assistant leaves those people to you.

Yes. This is the thing agents worry about most before connecting, and it has its own article: Can I still use WhatsApp on my phone?

Your assistant pauses in that one chat. Out of the box it picks up again 1 hour after your last message, once the client writes again; every other chat carries on.

Change it in Extensions → Reply Assistants → ⋯ → Configure Assistants → When You Reply: Pause When I Reply on or off, and Resume After I Stop Replying — Never, 30 Minutes, 1 Hour, 2 Hours, 4 Hours or Until Tomorrow.

A reply from your phone counts. Sends from Prospecting and automations do not. See Why did my assistant stop answering a chat?

In your Inbox, as a row per person — folded together with your chat link, so someone who used both is one row.

Replying yourself from there costs 1 credit per message.