What does my bot say to my clients?
Updated 17 October 2026
The Short Answer
Your bot answers clients in one of three modes. Secretary is what a new account starts on: it answers from your listings, track record, page and documents, and passes everything else to you. Advisor answers any property related question. Auto-Reply says only what you have preset.
Three modes, and they differ in how much your bot is allowed to say.
What are the modes?
| Mode | What it does |
|---|---|
| Advisor | Answers any property related question |
| Secretary | Answers from your listings, track record, page and documents; passes everything else to you |
| Auto-Reply | Replies with what you have preset |
Secretary is what a new account starts on.
Which one am I on?
Secretary, unless you have changed it. That is the default out of the box: it answers from what you have published and passes the rest to you.
If you have never opened the setting, your bot is answering from your listings, track record, page and documents right now, and passing every other question to you.
Does my bot say it is a bot?
It answers as your assistant. It does not pretend to be you typing, and it does not claim to be a person.
What it will not do in any mode is invent a fact about a property or give financial advice — those refusals hold whichever mode you pick.
How do I change it?
Changing the mode changes what it says. Turning it off is a different control — that is the answering switch on the line itself, not a fourth mode. See How do I turn my bot off?
Can it say different things to different clients?
Yes. Extensions → Reply Assistants is a row per who — Everyone, New Leads, a group or one client — and each row runs one of the three modes.
A row's Replies tab lists every reply that row sent, with the question it answered, and its Test tab lets you try it first. See Choose who your assistant answers.