Agent Verification
7 articles
Prove your CEA licence, and fix it when the register disagrees.
Each article below answers one question and opens with the answer, so you can stop reading as soon as you have it.
- How do I verify my CEA licence?Account Settings, then Verification — by email or by WhatsApp, matched against your CEA record.
- I can't verify my account. What can I do?Every way to verify, what to do with a Gmail address or a WhatsApp Business number, and how to reach a person.
- What does verification unlock?The whole agent side — Inbox, Prospecting, Extensions and your public profile.
- How long does verification take?Instant when your email or mobile matches your CEA record; by hand, the team usually replies within the day.
- Why can PropKaki not match my CEA licence?The six reasons a licence will not verify, the message each one shows, and the fix for each.
- My licence details are wrong. How do I fix them?At CEA. PropKaki reads the register and never edits it.
- Can agency staff use PropKaki?Yes. Staff get the working tools; the public profile belongs to a licence.
Still Stuck?
Ask PropKaki in the chat — it answers most of these directly — or message the team.