Cancel or change your PropKaki plan
Updated 22 October 2026
The Short Answer
Open Account Settings then Billing to change plan or cancel. Moving up takes effect immediately; cancelling runs to the end of the period you have paid for. Credits you bought in a pack stay on your account; the monthly allowance stops when the plan does.
Both live on the same screen, and neither deletes anything you have made.
How do I change plan?
- Open Account Settings → Billing.
- Pick the plan you want — Basic S$50, Pro S$100 or Max S$150 a month.
- Confirm.
Moving up takes effect straight away, so the extra credits are there when you need them.
How do I cancel?
Cancel in Account Settings → Billing. You keep everything until the end of the period you have already paid for — cancelling on day 3 does not cut you off on day 3.
What happens to my credits?
Credits you bought in a Credit Pack stay on your account — you paid for those separately and they are yours.
Your Monthly credits stop arriving when the plan ends. Whatever is left of that month's allowance goes with it, since monthly credits never roll over anyway.
What happens to my team if I move to a smaller plan?
Nobody is removed. If your team is bigger than the new plan hosts — Basic 3 agents, Pro 10, Max 20, you included — everyone stays, and + Add Teammate is greyed until it fits.
On Free you keep the team you have but cannot invite anyone: Account Settings → Team says Free doesn't include teammates yet — Basic includes 3. A member's own plan never affects the team they joined.
Do I lose my prospects and messages?
No. Your prospects, your conversations, your files and everything you have sent stay exactly where they are. Cancelling stops the monthly credits; it does not delete anything.
If you want your data removed as well, that is a separate step — see the privacy articles.