Templates
13 articles
Pre-approved messages, for when a plain one will not go.
Each article below answers one question and opens with the answer, so you can stop reading as soon as you have it.
- What is a template, and when do I need one?Wording approved in advance, for the messages a plain reply cannot carry.
- Why do I need a template to message someone?Because more than 24 hours have passed — and that is WhatsApp's rule, not ours.
- Create a message templateWrite it in your own words, put blanks where things change, submit.
- What do I put in the blanks?Blanks fill in from each person's record — and an empty one holds that person's message.
- Get a template approved by MetaSubmit it and wait — usually minutes, sometimes up to a day.
- Why was my template rejected?Rare, because four common mistakes are caught before Meta ever sees it.
- What kinds of template are there?Two: Marketing and Utility. Meta decides which yours is, not you.
- What does sending a template cost me?One credit per person, the same as any other send.
- How many templates can I have?Far more than you will write — 250, or 6,000 once your business is verified.
- Can a template be paused or stopped?Yes — and it is caused by clients blocking you, not by anything at submission.
- Send a message using a templatePick an approved one and the blanks fill in per person.
- Can I edit a template after it is approved?Yes — and the edit goes back to Meta to be checked again.
- Set your writing styleTell PropKaki how you write once, and it writes that way everywhere.
Still Stuck?
Ask PropKaki in the chat — it answers most of these directly — or message the team.