Why can't PropKaki send to this person?
Updated 4 September 2026
The Short Answer
A message is only ever held back for one of five reasons: there is no phone or email on file, a blank has nothing to fill it, your channel is not connected, the WhatsApp window has closed and no template is approved, or an attachment is too big to email.
When PropKaki cannot send to someone, it says so before it charges you. It tells you which of the five it is, in plain words. Here is what each one means and what to do about it.
What does "no phone or email on file" mean?
PropKaki has this person in your book, but not a way to reach them on the channel you chose. A WhatsApp send needs a phone number; an email send needs an email address.
The fix: open Prospecting, open the person, and add the missing one. Or switch the send to the channel they do have.
If you imported your contacts and see this on many people at once, the import mapped the wrong column — re-import with the phone or email column matched correctly, and they clear together.
What does "a blank with nothing to put in it" mean?
Your message contains a blank — a piece that changes per person, like their property or a date. PropKaki fills each blank from that person's own record. If the record has nothing for it, the message to that person is held rather than sent with a gap in it.
The fix, either:
- Open Prospecting and fill in the missing detail on that person.
- Rewrite the message without that blank.
Option 2 clears everyone at once, which is usually the quicker of the two when several people are waiting on the same blank.
What does "opens in your own app" mean?
PropKaki has written the message but has no connected channel to send it on, so it hands it back to you — the message opens in your own WhatsApp or your own mail app, already written, for you to press send.
The fix, if you want PropKaki to send: open Extensions → Connectors and connect that channel.
Until then everything still works; you are the one pressing send, and nothing is delivered on your behalf.
What does "needs a template or a reply first" mean?
WhatsApp lets you reply freely to anyone who has messaged you in the last 24 hours. After that it will only deliver a message whose wording has already been approved. That is the rule, and there are two ways past it.
The fix, either:
- Send an approved template instead.
- Wait for them to write to you — that reopens the 24 hours.
If you do not have a template yet, open Extensions → Templates and create one. Approval usually takes minutes.
What does "the file is too big to email" mean?
You have attached a file over 3 MB, and that is the most an email will carry. PropKaki holds it instead of sending, because a message that bounces at the far end looks to your client like you never wrote.
The fix, either:
- Send that person on WhatsApp instead, which carries larger files.
- Share the file as a link and keep the email itself short.
Only the people with the oversized attachment are held. Everyone whose message fits has already gone.
Am I charged for a message that was held?
Credits are drawn when a message actually goes out, and a held message never went out. If a batch of forty has three held messages, you are charged for the thirty-seven that sent.
Fixing one and sending it afterwards charges it then, once.