What is an alert?
Updated 4 October 2026
The Short Answer
An alert tells you when something happens: a new message, a new lead, no reply after the wait you set, a template update from Meta, or news from the market. It reaches you on PropKaki, WhatsApp, Telegram or email, depending on the type, and every alert starts off until you turn it on.
You should not have to keep checking. An alert is you telling PropKaki what is worth interrupting you for.
What can an alert tell me?
If you are an agent, New Alert offers eight types:
- New Message — someone messages you
- New Lead — someone new gets in touch, through My WhatsApp Line, My Chat Link, My Lead Ads, My Facebook Page, My Instagram or My Mailbox
- No Reply — someone you wrote to has not replied in a while
- Template Update — Meta approves a template, asks for a change, or pauses one
- New Listings, New Transactions, Property News and Market Update — the market moves
Everyone else sees New Message, for an agent replying to you personally, and the last four. You can make more than one of each, narrowed differently and reaching you in different places.
Where do I find them?
Open Extensions → Alerts.
It is one list, with the newest alert at the bottom and All, On and Off along the top to filter it. Click a row and its settings open in the panel on the right. The bell beside New Alert opens Notifications — everything your alerts have sent to PropKaki itself.
How is an alert different from an automation?
An alert taps you on the shoulder. An automation writes to your clients.
If you want to know that Jason replied, you want an alert. If you want Jason chased when he does not, you want an automation — Extensions → Automations. No Reply only tells you that Jason has gone quiet; it never writes to him.
Do I get alerts by default?
If you are an agent, your list starts with four — one New Message, one New Lead, one No Reply and one Template Update — and all of them are off.
Each arrives with everything it offers already ticked: every door, Everyone, and every channel except Email on New Message, which you tick yourself. Nothing reaches you until you turn one on: flip its switch, read the short check that opens, and press Turn On.
Where does an alert reach me?
Wherever you tick under Alert Me On, from the channels its type offers:
- PropKaki — under the bell's Notifications, and it always works
- WhatsApp — from PropKaki's own number, never from your line
- Telegram — once it is connected under Extensions → Connectors
- Email — on New Message and the market alerts, to the address you sign in with
For an agent, New Message is the one without PropKaki: it reaches you on WhatsApp, Telegram or Email.