Why am I not getting any alerts?
Updated 29 September 2026
The Short Answer
Every alert starts switched off, including the four PropKaki sets up for agents. Open Extensions then Alerts and press On to see which are running. Then check that the alert has a channel ticked, that the channel is connected, and that it watches the door and the people your messages come from.
There are six things to check, in this order, and the first one accounts for nearly all of them.
Are they switched on?
Open Extensions → Alerts and press On at the top of the list.
Every alert starts off, including the 4 PropKaki sets up for agents. If the screen says Nothing is on yet — your alerts are under Off, that is the whole answer: flip a switch, then press Turn On on the check that opens.
Have you made one at all?
If the screen reads No alerts yet and Nothing is watching for you, there are no alerts to switch on.
Press New Alert. It starts one off — and it stays off until you turn it on.
Does the alert have a channel ticked?
Click the alert and look at Alert Me On. A new alert arrives with every channel its type offers ticked, but they can come off: disconnecting Telegram, or replying UNSUBSCRIBE to a WhatsApp alert, unticks that channel from every alert, and an alert left with none is switched off.
New Message offers WhatsApp, Telegram and Email, never PropKaki, so a new message does not show up under the bell's Notifications: look on your phone, or tick Email, which starts unticked.
Is that channel connected?
PropKaki always works. Telegram is connected under Extensions → Connectors, and WhatsApp needs your own number linked to your PropKaki account. Email, on New Message and the market alerts, goes to the address you sign in with.
The turn-on check names any ticked channel that cannot reach you, with a button on that line; if none can, it offers Connect and keeps Turn On grey. And WhatsApp has a monthly allowance on your plan: past it, WhatsApp alerts pause until the month turns and reach your other channels instead.
Is it watching the right door and the right people?
Check the doors under the type — for New Message, My WhatsApp Line, My Mailbox, My Chat Link, My Facebook Page and My Instagram. If messages arrive somewhere the alert is not watching, it will not fire; tick the door they actually come through.
Then check From. An alert narrowed to a group only fires for the people in that group — set it back to Everyone to test it.
Why did a busy conversation only alert me once?
While an alert about a conversation is still unread, more messages in that conversation update it rather than sending a new one — six short lines from one client are one alert, not six. Once you reply, the next message alerts you again.
No Reply names each person once, when their silence crosses your After setting, and skips anyone who was already past it when you turned it on.