What does each part of PropKaki do?
Updated 23 October 2026
The Short Answer
The left rail runs: New chat, Agents, Inbox, Prospecting, Workspace and Extensions. Workspace holds Files, Schedule and Free Tools. Extensions holds Connectors, Reply Assistants, Templates, Automations and Alerts. Both of those ship collapsed, which is why people cannot find Files at first.
A tour of the rail. Two of these are collapsed when you arrive, which explains most of the not-finding.
What is at the top?
- New chat — start a fresh conversation.
- Agents — the directory of property agents.
- My Page — your own public page. Drawn only for CEA-licensed agents.
- Leads — verified agents only.
About is no longer in the rail — it was retired, and Agents moved up to second. The same page is still there at propkaki.com/about, and the PropKaki logo at the top of the rail is the way out to the site.
What is the Inbox?
Your Inbox is one list of everyone who has reached you, on your WhatsApp line, by email, on your chat link, through your Facebook and Instagram messages or your Meta lead forms, folded into one row per person.
A dot means you have not opened it.
What is Prospecting?
Prospecting is your prospects — the people you've chosen to work — and the composer you write to them from — one person, a group, or your whole book.
It is where a message gets drafted, checked and sent.
What is under Workspace?
Workspace is a group, not a screen, and it ships collapsed. Click it and you get:
- Files — everything you have uploaded or been sent.
- Schedule — your calendar.
- Free Tools — the standalone calculators.
If you cannot find Files, this is why.
What is under Extensions?
Extensions is the other collapsed group, and it holds the 5 things you set up once:
- Connectors — WhatsApp, your mailbox, Google Drive, Telegram, the 3 listing portals (PropertyGuru, EdgeProp and 99.co), and ChatGPT or Claude.
- Reply Assistants — who your assistant answers, and what it does with each of them.
- Templates — approved wording for WhatsApp.
- Automations — standing instructions to your clients.
- Alerts — standing instructions to you.
Where are my account settings?
Account Settings holds 12 tabs: Account, Personalisation, Appearance, Usage, Billing, Feedback, Privacy, Verification, Public Listing, Styles, Branding and Team.
Six are not there for everyone:
- Public Listing needs a licensed agent account — it is what publishes your licence number to the directory.
- Styles, Branding and Team need a verified account. Agency staff count here too.
- Billing and Verification belong to the account owner, so an assistant on a shared account does not see them.
Team holds two pills: Assistants, who work inside your account, and Teammates, the team you host or join. In a team, the Operating As switcher in the top bar moves you into a teammate's account — see What is a team in PropKaki?
Appearance holds Dark mode and Text size, for the device you are on — see Change how PropKaki looks.
Each article that touches a setting names the tab, so you never have to hunt.