Message an agent from your Inbox
Updated 8 October 2026
The Short Answer
Your chats with agents are rows in your Inbox. Signed in, you can send up to 4 photos or PDFs at a time, reply to one message or react to it. A file counts against your storage and the agent's. The agent can see when you've opened the chat; you don't see when they have.
Everything here is between you and that one agent; no other agent sees any of it.
Where are my chats with agents?
Open Inbox in the left rail. Each agent you have chatted with is one row, with the latest message under their name. A dot means the agent has written to you themselves; their assistant's answers don't add one.
Right-click a row, or long-press it, for Select, Mark as Unread, Pin, Mute, Archive and Delete Chat…. Mute greys the chat's time and dot and stops your New Message alert for that chat; the dot still shows.
How do I send a photo or a PDF?
- Open the chat and press the paperclip, left of the emoji button.
- Pick My Files, Upload from Computer or From Google Drive. Each shows only when you have it: My Files once you have a photo or PDF there, and Drive once it is connected under Extensions → Connectors.
- Add words if you like, and send.
Photos and PDFs only, up to 4 a message and 25 MB each. The files sit above the typing box while they go, and move into your bubble once the agent has them. If the agent's assistant is answering, it reads your file and replies to it.
Does a file use my storage?
Yes. You and the agent each keep a copy, so a file counts against your storage and the agent's. Yours is in Workspace → Files, under Saved from a Chat; a photo or PDF the agent sends you lands there too.
- Your storage is full: You've reached your maximum storage limit. Delete some existing files to make room.
- The agent's is full: This file couldn't be sent to Mei Lin. Your words still go.
Can I reply to one message, or react to it?
Yes. Right-click the message, or long-press it on a phone. The top row is 👍 ❤️ 😂 😮 😢 🙏, and the smiley opens every other emoji; press your emoji again to take it off. Reply puts the message above the typing box, and the agent sees your answer with it quoted.
The agent's reactions show under your messages in the same way.
Can the agent see that I have read their message?
Yes. Once you open the chat, the agent sees Seen under their newest message. It works one way only: you never see whether the agent has read yours.
Why can't I send a message to this agent?
The chat shows Mei Lin isn't taking messages here. in place of the typing box. That agent's assistant isn't answering, so the chat takes no new messages. Everything said before stays, and your menus still work.
Under that line, Reach Mei Lin on: shows the agent's WhatsApp, Telegram or Email, whichever they have set. If their assistant is switched back on, the typing box comes back by itself.