Connect your WhatsApp number

1. Open Extensions → Connectors and open the WhatsApp card.
2. Answer Which number are you connecting? — the next section is about that choice.
3. Press Connect WhatsApp. It stays greyed until you have answered.
4. Follow the steps for your option in Meta's window — they are listed under the choice, and below.

Meta runs the sign-in, not PropKaki, so your Facebook login never passes through us. The button says Opening Meta… while its window loads.

Already connected one? Add a Second Number on the same card connects another — two in all. See Connect a second WhatsApp number.

The number already in your WhatsApp Business app — clients keep messaging the number they already have, and you keep using WhatsApp on your phone as normal. It needs WhatsApp Business. If your number is connected to Meta Business Suite's inbox, disconnect it first: WhatsApp Business → Settings → Account → Business Platform.

A different number, with no WhatsApp on it — keeps work separate from your own line, but clients have to be told the new number, and it only works inside PropKaki.

A number that already has WhatsApp is refused by the second option, and Meta's own remedy on that screen is to delete the WhatsApp account. Don't delete it. Close the window and pick the first option.

For the number already in your WhatsApp Business app:

1. Sign in to Meta.
2. Pick your number from the list, then scan the QR code with WhatsApp Business on your phone.
3. On your phone, say yes to sharing your chat history — it brings your past conversations into your Inbox, and can't be done later — then confirm.
4. Meta bills the messages to your card, not PropKaki's, with replies within 24 hours free.

For a different number: sign in and pick your business portfolio, choose Add a new WhatsApp number, enter the code Meta texts to it, and confirm. Meta bills those messages to your card too.

If your number shows Ineligible in Meta's list, it's connected somewhere else — usually Meta Business Suite's inbox. A WhatsApp Business app number can be on one business platform at a time, so Meta will not hand it to PropKaki while it sits there.

1. On your phone, open WhatsApp Business → Settings → Account → Business Platform and disconnect it.
2. Close Meta's window, open the WhatsApp card again and press Connect WhatsApp.

Your number should now be listed without the Ineligible mark, and the QR code follows.

It keeps working on your phone, and three things follow:

• Your past chats come over, once. If you said yes to sharing your chat history, your one-to-one chats from the last 180 days arrive in your Inbox, already read and named from your phone contacts. Will my past WhatsApp chats come into PropKaki? has the details.
• What you send from your phone shows in your Inbox as yours, a few seconds later.
• Open WhatsApp Business at least every 14 days. If the app isn't opened for 14 days, Meta disconnects the line.

Connecting the number and letting your bot answer on it are two separate decisions. Connecting gives PropKaki the number; it does not hand the conversation over.

Letting the bot answer is its own switch, on the line itself under My Bot — it asks Turn On Replies? before it starts, and Turn Off Replies? to take it back. Until then, you read and reply yourself.

What connecting does give you straight away is sending: PropKaki can write to anyone who has messaged you in the last 24 hours, and their replies land in your Inbox. Outside that window WhatsApp only delivers approved wording — see Why do I need a template to message someone?

Three refusals each have their own fix:

• The card says connecting your own number is for licensed agents. Your CEA licence is not on the account yet. Get Verified in the dialog takes you there.
• Meta lists your number as Ineligible. It is still on Meta Business Suite's inbox — see the section above.
• Meta refuses the number itself. That is the second option meeting a number that already has WhatsApp. Close it, open the card again, and pick the first option.

For everything else, What do I need before I connect WhatsApp? lists what has to be in place first.