How do I narrow an alert to certain people?
Updated 1 September 2026
The Short Answer
Every alert can watch Everyone, New Leads, Groups or Individuals. Groups and Individuals expand so you can pick particular rows out of your book. Narrowing is how you stop one alert firing too often without switching it off altogether.
Step two of three. Start broad, then narrow the one that turns out to be noisy.
What are my four choices?
In the panel, set who the alert watches:
- Everyone
- New Leads
- Groups — expands to your own groups
- Individuals — expands to your own contacts, by name
These are the same 4 choices an automation offers, so you only learn them once.
When should I narrow one?
When it is firing more often than it is useful.
The usual case is Someone Writes To You on a busy line. Rather than switching it off — which is how you miss the one that mattered — narrow it to the group of people you are actively working.
Can I have a loud one and a quiet one?
Yes, and it is the setup worth copying.
Make 2 alerts of the same kind. Narrow the first to your live buyers and send it to Telegram, where you will see it. Leave the second on Everyone and send it In The App, where it waits for you.
Where do groups come from?
Groups are made in Prospecting, and they are the same groups an automation points at.
If Groups here has nothing behind it, that is why — make one in Prospecting first.