Assistants or teammates — which do I need?
Updated 22 October 2026
The Short Answer
An assistant works in your account, as you, on your credits, and can handle Billing, Verification and your Team if their role allows — Basic includes 1, Pro 2, Max 5. A teammate is another agent with their own verified account, in a team you host: Basic 3 agents, Pro 10, Max 20. They are counted separately.
The question to ask is whose account the work should live in: yours alone, or theirs as well.
What is the difference?
| Assistant | Teammate | |
|---|---|---|
| Their own account | No — they work in yours, as you | Yes, verified, with their own plan |
| Added in Account Settings → Team | Assistants → + Add Assistant | Teammates → + Add Teammate |
| How they get in | Invite, then they Accept on sign-in | Invite, then they Accept on sign-in |
| Roles | Full Access · Everything Except Payments · View Only · No Access · Custom… | Full Access · Can Reply · View Only · No Access · Custom… |
| Billing, Verification, your Team | Yes, if their role allows | Never — yours alone |
| How many | Basic 1, Pro 2, Max 5 | Basic 3 agents, Pro 10, Max 20, you included |
| Credits | Yours | Each account pays for what happens in it |
| Can receive a handed-off client | No | Yes, if licensed |
Adding either one is the same: email or WhatsApp, a role, Invite.
Which should I pick?
Pick an assistant for someone who works for you — a PA or an admin helper — and should handle your clients, plan, payments or verification as you. What they do is saved as yours.
Pick a teammate for another agent who keeps their own clients, number and credits, and works on yours as well. They never touch your billing or your settings.
Can I add another agent as my assistant?
Not if they have their own verified PropKaki account. + Add Assistant refuses them with This person has their own verified PropKaki account. Add them under Teammates instead — assistants work inside your account. Add them from Teammates instead.
What can my assistant do if I am in a team?
They can also work in your teammates' accounts, area by area at the lower of their own role and yours there. In those accounts they never buy a lead, top up or export, and Billing, Account Settings and Team stay out of reach. On Full Access or Everything Except Payments they can accept, decline or leave a team for you.
Can a teammate have their own assistant?
Yes. A teammate adds assistants in their own Account Settings → Team → Assistants, on their own plan's places, and those assistants reach your account only as far as that teammate does.