Why is a section missing from my website?

Updated 6 September 2026

The Short Answer

An empty section is never drawn, so your page is short rather than full of empty headings. There are ten sections and each has one thing that fills it. The usual surprise is Socials, which is filled by pasted posts and not by typing your handles.

There are ten sections and each has exactly one thing that fills it.

I filled in my handles — why is there no Socials section?

This is the commonest one. 2 different things use the word:

  • Your handles draw the small round doors in the row under your description. Fill in Instagram and the Instagram door appears there.
  • The Socials section is a row of your posts, and it fills only when you paste links to posts under + Add a Post.

So a page can have every door filled in and no Socials section at all. That is working correctly.

Why is my Listings section empty?

Listings come from the CEA licence you verified, matched against the portals. The section draws when at least 1 live listing is attributed to it.

So it is empty if you have nothing live, if your listings are posted under a colleague's licence, or if you hid them all. You can put one there yourself with Add a Listing → Enter Details.

Why does the map hold fewer pins than my Listings section?

On the Map draws a chip for every listing PropKaki can place on the map. A listing whose portal record carries no coordinates and no postal code that resolves has nothing to place, so it is listed above but not pinned.

For one you typed yourself, the fix is usually the postal code: put the 6 digits in the postal code field rather than in the address field. The map is not drawn at all when no listing can be placed.

Why is my track record line not showing?

2 reasons:

  1. Nothing is picked and you have typed no lines of your own — an empty pick is how the line is switched off, so it is simply not drawn.
  2. The register figures you picked are hidden because the record for your licence holds fewer than 10 deals. Your own typed lines still show in that case.

Open the pencil beside the line in My Page to see which it is; the editor says so.

Why did a guide disappear?

A guide on your page points at a file on your Files shelf. Delete the file there and the guide stops being drawn — the page never keeps a second copy.

Put the file back and add it again through + Add a Guide, picking it from My Files.

What fills each of the ten?

SectionDraws when
Listingsa live listing is on your licence, or you typed one
On the Mapat least one listing can be placed
Videosa YouTube handle, a pasted link, or an upload
What Clients Saya review you added — up to 3
Webinarsan upcoming webinar — past ones drop off
Guidesa guide whose file is still in Files
Articlesa pasted or typed article
Socialsa pasted post — not a handle
Teama teammate
Frequently Asked Questionsa question with an answer — both halves, or the row is dropped

Still Stuck?

Ask PropKaki in the chat — it answers most of these directly — or message the team.