Where do files my clients send me go?
Updated 29 September 2026
The Short Answer
A photo or file a client sends you — on WhatsApp, Messenger or Instagram, or from their PropKaki Inbox — shows in the conversation and is kept on your Files shelf. Open Show, go to Source, and pick From a Client to see only those. They sit beside your own uploads rather than in a separate place.
One shelf, whoever put the file on it. The label tells you where it came from.
Are client files kept at all?
Yes. A photo or file a client sends you on WhatsApp, Messenger or Instagram, or from their PropKaki Inbox on your chat link, arrives on the same shelf in Workspace → Files. It also shows in the conversation itself: a photo as the picture, a file as a card you can open.
There is no separate inbox for attachments to go and check. From Messenger and Instagram, videos, voice messages and stickers are not kept; they stay in the app they were sent in. Each file counts toward your storage; see Do stored files cost me anything?
How do I find just those?
Open the Show pill, go to Source, and tick From a Client.
The other 3 sources are Uploaded by Me, Saved from a Chat and Made by PropKaki, so you can narrow to any of them the same way.
Can I tell which client sent it?
Yes. Show → Client narrows to one person's files.
So a client who has sent you six documents over three months has all six in one list, whatever they were called.
Does PropKaki read them automatically?
No. A file from a client is kept, not read — the same as one you uploaded yourself.
It is read when you point at it, and indexed the first time you reference it.
The one exception is your chat link. A photo or PDF someone sends there goes to your assistant with their message, so on Advisor or Secretary it is read to answer them, the same as a question typed in.
Can I delete one?
Yes. Delete moves it to Trash with an Undo, and Delete Forever removes it.
There is no difference in how a client's file is handled once it is on your shelf.