What Is a Personal AI Assistant? The PropKaki Bot for Property Agents

You get a personal, customised link. Anyone who taps it lands on a page that looks like you and talks like you — no app to install, no account to create, no form standing between a question and an answer.

Behind it is the same engine as the PropKaki assistant you use yourself, pointed the other way. Instead of answering you, it answers your clients — grounded in URA caveats, HDB resale records and official Singapore data, with the working shown, plus whatever brochures and price lists you've uploaded.

The difference from a chatbot on an agency website is what happens next. It doesn't just answer and stop. It works out what the person is actually trying to do, asks for their contact when the moment is right, offers them a viewing slot, and drops the whole conversation into your inbox with the client's details already filled in.

These arrive switched on by default, and you turn off whichever you don't want. That's worth stating plainly because it's the opposite of what people assume: the assistant starts fully capable and you narrow it, rather than starting inert and being assembled. An agent who wants a pure Q&A page and an agent who wants a booking machine both get what they asked for.

A typical conversation runs like this:

1. They arrive with one question. “What are 4-room flats going for in Tampines?” Your assistant answers with the real median, the number of transactions behind it, and the period it covers — not a range it made up.
2. It follows where they're going. Affordability, stamp duty, whether now is a sensible time to sell, how a specific block compares to the one across the road. Every answer stays grounded, and when it doesn't know, it says so rather than guessing.
3. It works out what they're actually doing. Buying or selling, the budget, the timeline, whether there's a flat to dispose of first — picked up from the conversation, not from an interrogation.
4. It asks for their details at the right moment, if you've switched that on — after it has been useful, not before.
5. It offers the next step. A viewing, a consultation, or a jump straight into your WhatsApp.
6. You get the handover. The full thread, the client's card with a Lead badge, and any booking already sitting in your Schedule.

The order matters. Nobody gives their number to a form that hasn't helped them yet — but plenty of people give it to something that just answered the question they were stuck on.

There's no application form and no onboarding call.

In the app. Sign in to PropKaki, open Chats, and create your bot from the My Bot panel. Name it, write the welcome, switch on the skills you want, and publish — the link is ready to share from that same panel.

Over WhatsApp. Message the PropKaki line with exactly this line:

I would like to request for my personalised AI assistant

Send it verbatim — those words are what opens the setup. If the number you're messaging from is the mobile on your CEA record, that message is the proof — no email, no OTP, no waiting — and your assistant comes back as a link in the same chat, already answering questions. If your record has an older number, we'll ask for your CEA registration number and verify you another way: a code sent from your registered mobile, or a confirmation link to your CEA-registered email. If neither is current, our team picks it up by hand, usually within a day.

The two doors meet in the middle. However you started, sign in with the same WhatsApp number or email and you'll find the same assistant, the same conversations and the same settings — you never set up anything twice.

Your assistant works out of the box, but it gets noticeably better once it sounds like you and knows what you know.

Name and headline. Your display name, what clients should call you, and a one-line headline like “Your Tampines HDB specialist”.

Welcome and opening questions. The first thing on the page, plus the tappable starter questions that give a hesitant visitor somewhere to begin. These do more work than anything else on the page — write them as the questions your clients actually ask.

Voice and strategy. Professional, warm or concise, with style notes (“explain acronyms in plain words”) and a short strategy brief (“always suggest a viewing when a client likes a listing”). The strategy line is how you tell it what you're trying to achieve, not just how to sound.

Your own knowledge. Upload brochures, price lists and fact sheets. Your assistant answers from them alongside PropKaki's market data, on every channel — so a new launch's floor plans and pricing are in its head, not just in your Downloads folder.

Skills and limits. Switch each of the seven skills on or off, keep it to property questions only, and set a daily cap per conversation and a monthly cap across all of them.

Look and feel. An accent colour, your photo, and a background from the preset gallery or your own image.

Your assistant never takes the client off your hands; it warms them up and hands them over.

• Chats holds every conversation — web chats and your WhatsApp clients in one inbox, rather than split across apps.
• A client who shares a name or number gets their own card with a Lead badge, ready to pick up.
• Viewings and consultations land in your Schedule as real bookings.
• You can read every thread, take over any conversation mid-flow, and switch the assistant off for any individual client while it keeps working for everyone else.

Nothing it does is hidden from you, and nothing it does is irreversible.

There's no monthly commitment to run an assistant. It's pay per use, on one balance.

• Credits are bought as you go, at S$4.99 per 30 credits. Buy a pack, use it, buy another when it runs down. Nothing recurring, nothing to cancel.
• One balance covers everything — the web app, the WhatsApp assistant you use yourself, and the client-facing conversations your bot handles. You're not paying for the same thing twice.
• Your clients never pay, never sign up and never hit a limit. Conversations draw on your balance, not theirs.
• You set the ceilings. A daily cap per conversation stops any one visitor running up a bill; a monthly cap across all conversations stops a busy campaign doing it. Leave them blank for no cap.

If you work at volume, a monthly plan gives you a bigger included allowance at a lower effective rate — but nothing about the assistant requires one.

Assistants are for licensed Singapore agents only — that's the whole point of a page that carries your name and your listings.

If you set yours up over WhatsApp from the mobile number on your CEA record, we can verify you from the message itself, and nothing else is asked. If that number has changed, we'll ask for your CEA registration number (the R123456A on your licence card) and then verify you one of two other ways: a short code sent from your registered mobile, or a confirmation link to your CEA-registered email. If neither is current, a human on our team picks it up.

Setting up an assistant does not list you publicly. Appearing as a partner agent in front of PropKaki's property seekers is a separate, opt-in step you confirm yourself.

Four separate switches, all yours:

• What it can do — each of the seven skills is on or off individually.
• What it may discuss — Answer only property questions keeps it on-topic and out of conversations that aren't your business.
• What it knows — it answers from official Singapore data plus the materials you upload, and it will say it doesn't know rather than invent a number. Listings come from your verified licence, so it can't offer a unit you don't have.
• Whether it replies — switch it off for new clients entirely, or for one particular client while it keeps working for the rest.

Your client data is yours. PropKaki is built for PDPA from day one: deleting a client or your account actually erases the data rather than archiving it, and account deletion lives in Settings.

Three different things carry the word "assistant", and they get confused constantly.

This page is the first row: a link you put in a bio, a portal profile or a QR code, answering people who found you rather than people who already had you.

The second row is the same client-facing assistant on the number your existing clients already message — see the reply assistant guide. The third is you doing your own research privately, where no client is in the thread — see PropKaki on WhatsApp.

Most agents end up running more than one. They share one balance, so you're never paying twice.